Young People Taking Classes To Learn How To Make Phone Calls

"Gen Z battling with phone anxiety are taking telephobia courses to learn the lost art of a call"

"They’ve [Gen Z] just simply not had the opportunity for making and receiving telephone calls. It is not the main function of their phones these days, they can do anything on the phone, but we automatically default to texting, voice notes, and anything except actually using a telephone for its original intended purpose, and so people have lost that skill," she explained...

The session involves practicing a series of scenarios where you have to make a phone call, for example, calling the doctors to make an appointment, calling in sick to work, and other everyday scenarios. The pupils are expected to sit back to back to mimic a regular phone call where they can’t see the person on the other end and practice by using scripts. 

Baxter said attending just one session boosts pupils’ confidence because it demystifies how phone calls really work.