The key will be jobs that "combine technical skills with interpersonal interaction":
While many middle-skill jobs are susceptible to automation, others demand a mixture of tasks that take advantage of human flexibility. To take one prominent example, medical paraprofessional jobs — radiology technician, phlebotomist, nurse technician — are a rapidly growing category of relatively well-paid, middle-skill occupations. While these paraprofessions do not typically require a four-year college degree, they do demand some postsecondary vocational training.
These middle-skill jobs will persist, and potentially grow, because they involve tasks that cannot readily be unbundled without a substantial drop in quality. Consider, for example, the frustration of calling a software firm for technical support, only to discover that the technician knows nothing more than the standard answers shown on his or her computer screen — that is, the technician is a mouthpiece reading from a script, not a problem-solver. This is not generally a productive form of work organization because it fails to harness the complementarities between technical and interpersonal skills. Simply put, the quality of a service within any occupation will improve when a worker combines routine (technical) and nonroutine (flexible) tasks.
Following this logic, we predict that the middle-skill jobs that survive will combine routine technical tasks with abstract and manual tasks in which workers have a comparative advantage — interpersonal interaction, adaptability and problem-solving. Along with medical paraprofessionals, this category includes numerous jobs for people in the skilled trades and repair: plumbers; builders; electricians; heating, ventilation and air-conditioning installers; automotive technicians; customer-service representatives; and even clerical workers who are required to do more than type and file. Indeed, even as formerly middle-skill occupations are being “deskilled,” or stripped of their routine technical tasks (brokering stocks, for example), other formerly high-end occupations are becoming accessible to workers with less esoteric technical mastery (for example, the work of the nurse practitioner, who increasingly diagnoses illness and prescribes drugs in lieu of a physician). Lawrence F. Katz, a labor economist at Harvard, memorably called those who fruitfully combine the foundational skills of a high school education with specific vocational skills the “new artisans.”
